FREQUENTLY ASKED QUESTIONS
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available in a week. You will receive an email notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped. If you use a third-party payment or billing provider (e.g., PayPal), you may be charged before your order ships pursuant to their terms and conditions.
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.
Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
Shipment confirmation emails with tracking numbers are sent the business day after your order ships.
Delivery costs are calculated and displayed after you have entered your shipping information on the checkout page.